Frequently Asked Questions for Your Online Retail Business
Ordering
- How do I place an order?: You can place orders online through our website, this is the best and easiest way to purchase from us. Alternatively, you can call our customer service number ((386) 968-2183) if you are having any issues with placing your online order
- Do I need to create an account to order? No, no need to create an account to place an order, you can place an order as a guest
- What payment methods do you accept? We accept almost all payment methods (All credit cards, Debit cards, Paypal, Google pay, Apple Pay, Shop Pay, MetaPay and more.
Products
- What materials are your products made from? it depends on the product, each product is different and the materials are usually listed on the product page.
Shipping
- What are your shipping rates? We offer free standard shipping for most of our items, for faster shipping methods, the shipping rates are automatically determined at checkout once you enter you shipping address.
- Where do you ship to? We ship to almost every country, as long as major carriers are available to ship there, the option will be available at checkout.
- Do you offer expedited shipping options? Yes, we do offer expedited shipping options at checkout.
- How long will it take to receive my order? Our free shipping option takes 1 - 7 business days for most places within the U.S. For other shipping methods, the estimated timeframe will be available at checkout
Returns and Exchanges
- What is your return policy? We accept returns within 15 days of order delivery, for more information, please check our return and shipping policy page
- Can I exchange an item for a different size or color? Yes, you can exchange items for different color and sizes, for as long as you reach out to us first and we give the approval to initiate the return or exchange. For any exchange request, please send us an email.
- Who pays for return shipping? Customer pays for return shipping in all cases (except when the return is due to error and mistakes from our team)
- How long will it take to process my return or exchange? Returns and exchanges are usually processed within 1 - 3 business days
Customer Service
- How can I contact you if I have a question? We can be contacted in many ways, via chat from Mon-Fri 9am - 4pm by clicking on the chat option at the bottom right corner, via email at 1stculturestore[ @ ] gmail.com and by phone at (386) 968-2183.
- Do you have a customer service phone number? Our customer service number is (386) 968-2183
- What are your customer service hours? Our customer service hours are Mon - Fri 9am - 4pm Est time. If we are busy on the line with another customer, please leave us a voicemail.
Additional FAQs
- How do I use a coupon code? To use coupon code, just add the code in the coupon code box during checkout.
- Is your website secure? Shopify automatically equips all stores with an SSL/TLS certificate. This encrypts the communication between your store's server and the customer's browser. This scrambles information like login details and credit card numbers, making it unreadable to anyone trying to intercept it. You can recognize a secure connection by the padlock icon in the address bar and the "https://" at the beginning of the URL.